Work woes & stuff
Sep. 20th, 2002 10:49 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
slycatThe end of another crappy week at work. Forgot to get the job paper yesterday thought it's repeated tomorrow. Musn't forget to pick it up if I want to get out of my job in London... I don't think my morale could be lower and the rate at which I work probably shows for it. I have been missing important callbacks, neglecting data providers, slacking on emails (I have 100+ still in my mail box waiting to be replied to) yet dispite all of this, I've not had a repramanding. I guess a part of me wants to be repremanded so I can tell them why my work is so shit. I don't think there's anything they could do to help me other than to take me off the helpdesk and do something else. The only problem with that is that there is no "something else" and considering my experience, I'm best suited to being on helpdesk. I hold exclusively quite a deal of knowledge on one particular program which we still sell and support today.
It was a product that was taken from the company based in Southampton which was later taken over and closed down (Hence I work in London and commute from Southampton) and all but myself and the original programmer (Who conveniently works from home) still remain employed. Therefore I exclusively know a great deal of technical knowledge on this product and so this ensures my job security. The others on the helpdesk either are not intelligent enough to grasp the concepts of the product or they are so stuck in their ways from supporting the products they've always been supporting since before my company was taken over and I became a part of their company, they find it difficult to take on something new. However, I know and support all products old and new from both companies. Hence after almost 5 years (5 years exactly come this December), I am still in the same job I always have been in, first level technical support. I just also happen to be the guru on the one product I know exclusively (I get asked questions all the time) but this doesnt mean I can get away with just supporting the one product. We don't have enough staff for that.
Other than myself, we have only two other people who work exclusively on the helpdesk as first level support. Also on the helpdesk is another person who deals with sorting out problems for angrier, more important customers and customers who look like they are going to refund unless something short of a miracle is done. The reason why he's there and I'm not is because he is like best mates with the developers and the MD and so feels more motivated to get work done and put himself out for the company. I however, don't get on with the developers and barely ever talk to the MD. There is nowhere for me to go in this company other than out the door. They will be totally screwed when I do as they will have no way to support the one product I know exclusively but I don't care. I just wish I can leave those doors for the last time sooner rather than later. This is no way to make a living.
Hmm... sorry if you actually bothered to read through all that but I needed to get it off my chest so it's more for my benefit than your reading pleasure.
----
On the lighter side of my life, I've been enjoying reading the Frank Skinner autobiography which as helped pass the long commuter journeys faster than anything I've tried before (Playing GameBoy Advance, listening to music or even sleeping!). The book reads like a long stand-up routeine by him (If you have seen him on TV/Live whatever, you'll know what I mean by this) but goes much more into the secrets of his past. After reading Are You Dave Gorman? and now halfway through this, I feel like my vocabulary is improving and becoming more confident to use more elaborate language. This was something I didn't expect, I just got the books as they were in a special offer and they looked like I may enjoy them. To be honest, I never really thought I'd find time for them let alone finish one of them in 3 days.
I have The Stand by Stephen King (Bought cos I liked the TV mini-series and the plot) and Neromancer by William Gibson. Both partially read, both waiting to be finished. However neither caught my interest as much as the books I bought recently. I really do think that I should have been reading books earlier. Apart from the Harry Potter series which I read in January, I can't honestly say that I have read anything other than the Red Dwarf novels and the Jurassic Park books and the compulsory books you read at school. I feel silly saying this but I think that books are the key to making me come across more intelligent.
I used to be very intelligent come the end of Secondary school. I wasn't a brainiac gettin straight A*'s, but I got the more modest 3 B's and 5 C's. I would have got higher had I actually revised properly but I guess the nerves got the better of me and never found the time to. However, something happened and I really do feel as though something is missing. I'm not as sharp as I used to be... I also have my job to blame about this as I havn't learnt anything new for about 4 years but I've talked about work enough already.
----
Tomorrow is the LondonFur meet. As you probably know, I'm not going. I will miss being in the company of friends celebrating their birthdays but I won't let it get me down too much. I will look to keeping myself occupied tomorrow. It's my Mum's 50th birthday tomorrow so my famly and I will be going for a pub lunch and stuff which should be good although probably not as favourable as getting drunk with my mates. Anyway, to keep myself occupied during the day, I plan to go shopping.
I'll pick myself up a new phone for free - the Nokia 3510. The Link offered it to me for free along with £30 of free accessories when I hand in my old phone. Sounds good to me. I was planning to hold out for the release of the 7210 but the release date's been put back to the end of October so the idea seems less appealing now. Also the release price of the 7210 would most likely be in the hundreds of punds range which in all honesty, I can't afford. I don't NEED a colour screen. I don't NEED tri-band. I don't NEED the countless other features it offers over the 3510 and so I think I'll be better off with the cheaper phone.
Other things I need to get myself tomorrow include a new winter coat (I inadvertantly left my old one on a train and lost property were suspiciously unable to recover it...) and possibly a new t-shirt or other clothes. Dunno what to get really as I'm crap with clothes (You can probably tell to look at me) but I generally just buy what I feel comfortable in rather than stuff that's the current trend or whatever... Possibly some new trainers too but they cost money and it's all adding up... Maybe I can convince my parents to pay for some for my next birthday ;) (Coming Nov 1st folks - Sorry, is a shameless advertisement)
----
Hmm, that's about it for me. I know that lot may have come across as a load of depressing drivel but I guess that's just how I'm feeling at the moment. I'll probably perk up tomorrow after a bit of retail therapy.
It was a product that was taken from the company based in Southampton which was later taken over and closed down (Hence I work in London and commute from Southampton) and all but myself and the original programmer (Who conveniently works from home) still remain employed. Therefore I exclusively know a great deal of technical knowledge on this product and so this ensures my job security. The others on the helpdesk either are not intelligent enough to grasp the concepts of the product or they are so stuck in their ways from supporting the products they've always been supporting since before my company was taken over and I became a part of their company, they find it difficult to take on something new. However, I know and support all products old and new from both companies. Hence after almost 5 years (5 years exactly come this December), I am still in the same job I always have been in, first level technical support. I just also happen to be the guru on the one product I know exclusively (I get asked questions all the time) but this doesnt mean I can get away with just supporting the one product. We don't have enough staff for that.
Other than myself, we have only two other people who work exclusively on the helpdesk as first level support. Also on the helpdesk is another person who deals with sorting out problems for angrier, more important customers and customers who look like they are going to refund unless something short of a miracle is done. The reason why he's there and I'm not is because he is like best mates with the developers and the MD and so feels more motivated to get work done and put himself out for the company. I however, don't get on with the developers and barely ever talk to the MD. There is nowhere for me to go in this company other than out the door. They will be totally screwed when I do as they will have no way to support the one product I know exclusively but I don't care. I just wish I can leave those doors for the last time sooner rather than later. This is no way to make a living.
Hmm... sorry if you actually bothered to read through all that but I needed to get it off my chest so it's more for my benefit than your reading pleasure.
----
On the lighter side of my life, I've been enjoying reading the Frank Skinner autobiography which as helped pass the long commuter journeys faster than anything I've tried before (Playing GameBoy Advance, listening to music or even sleeping!). The book reads like a long stand-up routeine by him (If you have seen him on TV/Live whatever, you'll know what I mean by this) but goes much more into the secrets of his past. After reading Are You Dave Gorman? and now halfway through this, I feel like my vocabulary is improving and becoming more confident to use more elaborate language. This was something I didn't expect, I just got the books as they were in a special offer and they looked like I may enjoy them. To be honest, I never really thought I'd find time for them let alone finish one of them in 3 days.
I have The Stand by Stephen King (Bought cos I liked the TV mini-series and the plot) and Neromancer by William Gibson. Both partially read, both waiting to be finished. However neither caught my interest as much as the books I bought recently. I really do think that I should have been reading books earlier. Apart from the Harry Potter series which I read in January, I can't honestly say that I have read anything other than the Red Dwarf novels and the Jurassic Park books and the compulsory books you read at school. I feel silly saying this but I think that books are the key to making me come across more intelligent.
I used to be very intelligent come the end of Secondary school. I wasn't a brainiac gettin straight A*'s, but I got the more modest 3 B's and 5 C's. I would have got higher had I actually revised properly but I guess the nerves got the better of me and never found the time to. However, something happened and I really do feel as though something is missing. I'm not as sharp as I used to be... I also have my job to blame about this as I havn't learnt anything new for about 4 years but I've talked about work enough already.
----
Tomorrow is the LondonFur meet. As you probably know, I'm not going. I will miss being in the company of friends celebrating their birthdays but I won't let it get me down too much. I will look to keeping myself occupied tomorrow. It's my Mum's 50th birthday tomorrow so my famly and I will be going for a pub lunch and stuff which should be good although probably not as favourable as getting drunk with my mates. Anyway, to keep myself occupied during the day, I plan to go shopping.
I'll pick myself up a new phone for free - the Nokia 3510. The Link offered it to me for free along with £30 of free accessories when I hand in my old phone. Sounds good to me. I was planning to hold out for the release of the 7210 but the release date's been put back to the end of October so the idea seems less appealing now. Also the release price of the 7210 would most likely be in the hundreds of punds range which in all honesty, I can't afford. I don't NEED a colour screen. I don't NEED tri-band. I don't NEED the countless other features it offers over the 3510 and so I think I'll be better off with the cheaper phone.
Other things I need to get myself tomorrow include a new winter coat (I inadvertantly left my old one on a train and lost property were suspiciously unable to recover it...) and possibly a new t-shirt or other clothes. Dunno what to get really as I'm crap with clothes (You can probably tell to look at me) but I generally just buy what I feel comfortable in rather than stuff that's the current trend or whatever... Possibly some new trainers too but they cost money and it's all adding up... Maybe I can convince my parents to pay for some for my next birthday ;) (Coming Nov 1st folks - Sorry, is a shameless advertisement)
----
Hmm, that's about it for me. I know that lot may have come across as a load of depressing drivel but I guess that's just how I'm feeling at the moment. I'll probably perk up tomorrow after a bit of retail therapy.
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no subject
Date: 2002-09-20 06:34 pm (UTC)That David Gorman book sounds great, I loved the TV show so might have to have a look in Smiths for a copy tomorrow.
Don't let it get to you, if its affecting you this much outside of work its gone too far and you might need to tell someone how you feel. Whatever you do, good luck friend :)